I know I promised this would be a Christmas post with pictures....oops. Instead it is another "Shower Fiasco" update!
Yesterday, despite temperatures in the teens, Connor and I just needed some fresh air. So, with Connor in the front pack, we shoveled snow off the sidewalk and driveway (even though the driveway is cleared by our H.O.A.). While we were busy at work, one of our neighbors, Walt was headed out of his house and stopped to talk.
A little background information on Walt....
• Brian refers to him as "Doc" (from Back to the Future) because of his longer white hair
• When we moved in, he and his wife Gwen were some of the first to introduce themselves
• We soon found out that we were the only ones on the street that don't have a problem with him
• He is the one that calls the cops on the 4th of July parties every year and complains about campfires around the mailbox gazeebo.
• They are the only house NOT invited to neighborhood functions like clam bakes, Christmas parties, etc.
We've chosen to not take sides because Walt and Gwen have never done anything ill to us specifically. Boy am I glad!
During our little talk yesterday I told him about our little winter water leak and he suggested writing the mayor of Stow, Karen Fritschel and giving her all the details. He said he was sure she would forward the e-mail on to others and maybe something would come of it. In addition, Walt said he was having lunch with the mayor today and he would mention our situation again! Turns out Walt is on some sort of City Board! So, I wrote the e-mail with all the details as soon as we went inside. I got a personal response from the mayor within 4 hours telling me she was working on it.
Another hour later I got a call from the Water Department basically asking if I was requesting a credit or a payment plan (for water...sheesh). Of course I said credit and once again, our story and information was going to be passed around.
Well, this afternoon I got this e-mail from the Finance Director of the city of Stow:
Mrs. Nealon,
The mayor’s office forwarded your request to my office for credit on your 184 unit usage of water. You should be receiving a call from our utility billing department verifying our adjustment to your account to show a usage of 5 units for the period of the leak. In addition, my supervisor will be contacting the Department of Environmental Services with our adjustment of your usage and hopefully they will adjust their billing for sewer charges to reflect the adjustment. Sewer charge adjustments are up to the Department of Environmental Services.
Sincerely,
John Baranek, Finance Director
City of Stow
So, YAY! God Bless Walt, the mayor, the finance director, the water department and all others who had a hand in saving us over $550!!! I guess we will just wait and see about the Department of Environmental Services, but this is just a HUGE blessing!
So, another lesson from this whole situation is it never hurts to ask. The worst thing that could of come from my e-mail to the mayor was complete inaction all-together, but instead look what came of it all! It is also a lesson in following through with things I guess....what is that quote about good intentions?
Ok, that is all for this post. Today has just been a great day. Despite that Brian is in Grand Rapids (coming home tomorrow), he had a great work day too. Now, if I would only get a call about someone wanting to look at our house, this might be one of the greatest days ever! (I'm not holding my breath....it is 10ยบ outside, snowing and getting late....maybe tomorrow. :)